In a recent advisory, Lancashire Police have recommended that shop owners greet customers as they enter stores in an effort to deter potential shoplifters. This advice is based on what is known as the “three-to-five second rule,” indicating that a thief’s assessment of how easy theft might be can significantly change based on how quickly they engage with store staff upon entering.
The police statement emphasized that addressing genuine shoppers not only creates a welcoming atmosphere but also discourages would-be shoplifters from attempting to steal. This push for immediate interaction comes amidst rising concerns from retailers, who claim that theft incidents have reached the highest levels in England and Wales, according to records that date back two decades. With ongoing discussions around declining retail safety, this initiative strives to provide a proactive strategy for both deterring crime and enhancing customer experience.
Statistics from the Office for National Statistics (ONS) reinforce these concerns, showing that there were approximately 530,643 reported shoplifting offenses in the year leading up to March, reflecting a substantial 20% increase compared to the previous year. Tom Ironside, a director at the British Retailers Association, remarked on these statistics, indicating that they validate long-held beliefs among retailers regarding the alarming rise of retail theft and its associated impacts, such as violence towards staff. The financial toll of this widespread issue amounts to approximately £2.2 billion annually, highlighting an urgent need for effective preventative measures.
To reinforce their strategies, Lancashire Police have developed an inexpensive yet impactful guide titled “Securing your shop from shoplifters” as part of Operation Vulture, a campaign tackling retail theft. This guide underscores the notion that if shoplifters feel they have been observed by staff, they may be more likely to exit the store without committing theft. However, the police caution retailers to approach these situations carefully, as some thieves might react violently when confronted.
Retail employees are advised to maintain a safe distance from suspected shoplifters and to engage them with non-threatening questions that do not raise suspicion, such as offering assistance or suggesting they might need a shopping basket. In circumstances that feel threatening, staff are encouraged to alert a manager or security rather than confronting thieves directly.
The police also highlighted that having multiple staff members visible in stores can reduce the likelihood of theft, as criminals often target shops where there is minimal oversight. Training staff to identify suspicious behaviors is also crucial in effectively combating potential shoplifting incidents. Beyond training, Lancashire Police’s Operation Vulture branch employs visibility and strategic patrols in high-risk areas, collaborating closely with retailers to address and understand patterns in retail crime.
In light of increasing crime rates, Lancashire Police are urging the broader community to take steps to support local businesses and assist in maintaining a safe shopping environment. By fostering a proactive and engaged retail culture, they hope to not only stem the tide of theft but also enhance the overall shopping experience for consumers.
As part of this campaign, the police encourage individuals to stay informed and connect with local law enforcement, emphasizing the significance of community awareness in combating local crime. They also remind the public about the importance of respecting staff and creating a non-threatening environment for both shoppers and retail employees. Ultimately, these efforts by the police and retailers alike aim to create a safer shopping experience while addressing the pressing issue of retail theft in the region.
